Sustainable growth report 2024

Digital Services
Our Digital Services department plays a key role in creating a productive working environment. Central to this is the Effortless Admin program, aimed at reducing the administrative burden onboard. The program began with a thorough inventory and an impact-effort analysis, which guided the development of a focused roadmap for improvement.

Effortless Admin
One of the first milestones under Effortless Admin was the introduction of NAPA digital logbooks in 2022. In 2024, this project reached full implementation across our fleet, with all vessels now using digitised logbooks. To take it a step further, we successfully ran two pilots this year to automatically populate these logbooks using data from onboard collection systems: a promising step towards saving even more time.

Building on the same platforms, we also completed a project to streamline EU MRV and IMO DCS data processes. This reduced the time needed to enter data onboard and ashore, and significantly improved data quality.

In 2024, we launched two new initiatives under Effortless Admin: Voyage Reporting and Stock Keeping. Both projects aim to reduce paperwork and are on track for completion in 2025.

Communication tools
We have already been working with Microsoft Teams for a while onshore, and this year, we expanded its use to our vessels. By introducing MS Teams onboard, we are making communication easier and more efficient, cutting down on email traffic and improving real-time collaboration via chat, audio, or video. This is helping us achieve more ‘first-time-right’ communication and stronger alignment between ship and shore.

Progress
In 2024, we reduced the administrative workload onboard by an additional 5,000 hours, bringing us to a 15% decrease compared to our 2020 baseline. This follows the 14% reduction achieved in 2023. On average, each vessel has saved around 200 hours annually. With these results, we are well on track to reach our 2025 goal of a 25% reduction in administrative time.