Sustainable growth report 2024

This year also marked the successful completion of the Effortless Administration program, launched in 2020 as a key initiative to reduce the administrative workload on board. Looking ahead, we remain committed to further organising, digitalising, and automating processes to enhance productivity across our operations.

Digital Services and Effortless administration
Our Digital Services department continues to play an important role in creating a more productive workplace. A central pillar of this effort has been the Effortless Administration program, designed to significantly reduce the administrative burden for our crews on board.

The program started with a comprehensive inventory and impact-effort analysis, which formed the basis for a focused improvement roadmap.

Key milestones achieved include:

• Digital Logbooks (NAPA)
  Introduced in 2022 and fully implemented across the fleet in 2024, digital logbooks have replaced manual entries. In 2025, two major enhancements were introduced, enabling logbooks to be automatically populated through onboard data collection systems. This has resulted in substantial time savings for crews.
• Voyage Reporting and Stock Keeping
  Initiated in 2024 and completed in 2025, these improvements further streamlined critical onboard processes
  • Stock keeping: New tools were introduced to simplify in-and-out stock checks for spare parts and consumables, improving data quality while reducing time spent on inventory management.
  • Voyage reporting: By integrating voyage reporting into the same platform as the digital logbooks, duplicate entries were eliminated. Automated data collection now pre-populates information, already delivering time savings and creating further opportunities for optimisation.

• Enhanced Connectivity
  We significantly improved onboard connectivity, enabling crews to access information and web-based tools more easily. This has also strengthened collaboration between ship and shore, for example through weekly cross-departmental calls that reduce email traffic and support faster decision-making. Although not quantified, feedback from crews has been overwhelmingly positive, underlining the impact on their day-to-day work experience.

Impact
In 2025, we achieved a further reduction of 10,700 hours in administrative workload, bringing the total decrease to 22% compared with our 2020 baseline. 

While this is slightly below our original target of 25%, the program is
considered successful. Beyond the measurable time savings, it has been positively received by our crews and has delivered additional, less quantifiable benefits, particularly through improved connectivity and collaboration.

Importantly, Effortless Administration has established efficiency as a key design principle for all future onboard processes. While there remains significant room for further improvement, this strong foundation gives us confidence that further reductions in administrative workload can be achieved in the years ahead.